At Kidzermania.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and simple return process to make your experience as smooth as possible. Please read the following return guidelines carefully.

Eligibility for Returns:

1. Time Frame for Returns:
   
   Returns are accepted within 7 days from the date of delivery. If 7 days have passed since you received your product, unfortunately, we cannot offer you a refund or exchange.
   
2. Condition of the Product:
   
   To be eligible for a return, the product must be unused and in the same condition that you received it. This means that the product should not show signs of wear, use, or damage.
   
   The product should be in its original packaging, with all tags, labels, and accessories intact. If the product is missing any parts or is not in the same condition as received, we may not be able to process your return.
   
3. Parcel Opening Video Requirement:
   
   For your protection and to ensure transparency, we require that you make a video of the unboxing process when you receive your package. This video will help us verify whether the product was defective or damaged during delivery.
   
   No complaints will be entertained for refund, damage, or missing items if a parcel opening video is not shared.

How to Return an Item:

1. Contact Us for Return Request:
   
   To initiate the return process, WhatsApp or Email us at Kidzermania@gmail.com with the following information:
   
   Your order number.
   
   The reason for the return (e.g., wrong product, defective product).
   
   The parcel opening video, if applicable.
   
2. Return Shipping Instructions:
   
   Once we confirm your return request, we will provide you with our return address.
   
   You must return the product to us via traceable delivery methods, such as courier services or registered post, at your own cost. Please keep a copy of the tracking details for your reference.
   
   Delivery charges incurred during the return will not be refunded.
   
3. Pack the Product Properly:
   
   Please ensure the item is packed securely in its original packaging to prevent damage during transit. If the product is damaged due to improper packaging, the return request may not be accepted.
   
4. Quality Check and Refund Processing:
   
   Once we receive the returned product, our team will perform a quality check to ensure it meets the return conditions.
   
   If the returned item passes our inspection (unused, undamaged, in original packaging), we will process your refund within 2 working days.
   
   Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

Exceptions to Return Policy:

• Products that are used, damaged, or missing parts are not eligible for return or refund.
  
• If the item has been opened and is no longer in its original condition, we may not be able to process your return.

Important Notes:

• Damaged or Defective Products: If you receive a product that is defective, damaged, or different from what you ordered, please notify us within 3 days of receiving the product. We will work with you to resolve the issue quickly, either by replacing the item or processing a refund, depending on your preference.
  
• No Refund on Delivery Charges: Please note that delivery charges are non-refundable. If you received free shipping, the cost of shipping will be deducted from the refund.

Why Choose Kidzermania for Your Returns?

At Kidzermania.com, we are committed to providing excellent customer service. Our simple and hassle-free return process ensures that your concerns are addressed promptly. Our dedicated customer support team is here to assist you at every step of the return process. We aim to ensure that your shopping experience is always a positive one, even when returns are necessary.